I love philosophy products and I use them all the time. If you read my blog, you know that I often post deals for them and I like to share the items I like here, too. A few weeks ago, philosophy.com was offering free shipping and I also had a gift certificate that my good friend Anne had sent me for my birthday. I decided to place an order, but on my order confirmation, I noticed I'd been charged shipping. Things have been so busy for me, that I totally forgot to email them though!
Not to worry. Today, I received this email from them:
we truly apologize that you were inadvertantly charged for shipping on your order placed in the timeframe of 11/11/11 - 11/14/11. we have been working diligently with paypal in order to process a credit back to you in the amount of $5.95. we deeply appreciate your patience and understanding as we work through the issue. again, we apologize for the inconvenience!
we look forward to serving you beautifully in the future!
your philosophy family
How awesome is that?! When companies are so proactive and on top of things, it makes me want to support them even more! It's especially nice to hear these stories during the busy holiday season. Thank you, philosophy!
Do any of you reading this have a good customer service story to share?